Terms And Privacy Statement

The following terms and conditions are posted to ensure there is no ambiguity regarding any part of our site. They are not set in stone and we may revise or update them periodically. When placing an order with our site you are agreeing to accept these terms and conditions - they are here for your benefit, and ours.

Our Full Address

Simply Kids Clocks
230 Weensland Road
Hawick
Roxburghshire
Scotland TD9 9RW

Telephone

Phone:- 01450 373455 between 9-12am and 2-5pm Monday to Friday. Please email us over the weekend. If you try and telephone us and we are out of the office then please either leave a message or email us and we will get back to you as soon as we can. Email is always quicker - our laptop follows us everywhere!

Placing An Order

All purchases can be made securely online 24 hours a day at simplykidsclocks.co.uk. We are a UK online store and Deliver Worldwide. We are supplied by Ends Uk, who are based in Essex, England and your orders are dispatched directly by them. All UK mainland orders have Free Delivery - orders outwith the UK mainland incur a fixed delivery charge of £3.95 for the first two items and thereafter £2.50 per item.

Card Security

Your security is very important to us. Your card details are encrypted and dealt with by Paypal and are not accessible by anyone at Simply Kids Clocks. You will receive an e-mail receipt from Paypal and e-mail confirmation from us of your order.

Pricing And VAT

Prices are inclusive of VAT at 17.5% where applicable.

Delivery Schedule

We provide an estimated delivery time for every gift on our site, and in most cases these delivery targets are met. All goods are usually disptached within 3-5 working days. However, all our gifts are hand made and personalised and sometimes unexpected problems may arise. Seasonal events like Christmas and Easter may also affect the delivery times, or in extreme cases disputes by Royal Mail. For this reason we ask that in all cases you allow up to 14 days for delivery, although this is not a guarantee of delivery itself. Overseas deliveries may take up to 21 days. We would ask you to please note that multiple orders may arrive seperately as each item is packaged and sent as soon as it is made.

Postage And Packaging

All our prices are inclusive of postage and packaging for deliveries to UK mainland. We have no hidden costs on our site. Post in most circumstances is by 2nd class Royal mail to keep costs at a minimum.

Returns Policy

We want you to be satisfied with anything you purchase - after all, we want you to continue shopping with us and it makes sense to treat you honestly and fairly at all times. If you receive a faulty or damaged gift just let us know and we will arrange a replacement or refund.

Unfortunately, unless faulty or damaged on delivery, we cannot accept returns of personalised items since they have no re-sale value. We cut and paste personalisation details directly from your order form so please ensure that you have provided us with the correct details (eg names/dates etc) as we cannot be held responsible for mistakes once the item has been personalised.

Privacy Policy

We conform to the requirements of the Data Protection Act, 1998 and we are committed to protecting your privacy and take your privacy and the security of your personal information extremely seriously. We will never divulge any personal information you give us to a third party, other than personalisation information needed by our suppliers to fulfill your order. We do not send random marketing emails to personal email addresses (spam).

Cookies

A cookie is a small file placed on a user's hard drive which tracks website navigation. An example of a cookie in use would be entering your purchase details once (name, address etc) and not having to continually re-enter such details on subsequent visits. We may use cookies on certain parts of our site to keep track of your order. We may also use cookies to collect user statistics such as browser type and screen resolution. This helps us to ensure that our site is completely compatible to the majority of our customers.

Legal requirements

While we take all possible care to reproduce and describe items accurately, in some cases slight variations of colour in actual goods may occur due to photographic limitations. In the rare event that a price shown on our website is incorrect we reserve the right to refund any purchase made against this price and to ammend our website accordingly.